Contact Support

Need help? Have questions? Our dedicated support team is here to assist you with any issues or inquiries about Freedom Roleplay.

How to Reach Us

Choose the best method for your type of inquiry

Discord Support

Get real-time help from our community and staff

Join our Discord server and use the #support channel for quick assistance with technical issues, gameplay questions, and general help.

Response: Usually within 30 minutes

Join Discord

Email Support

Send detailed inquiries and formal requests

For complex issues, business inquiries, or formal complaints that require detailed documentation and follow-up.

Response: Within 24-48 hours

Send Email

Community Forums

Browse community discussions and solutions

Check our community forums for common questions, guides, and discussions with other players.

Response: Community moderated

Visit Forums

What Can We Help With?

Common support categories and issues

Technical Support

Connection problems
Performance issues
Mod installation help
Account recovery
Payment issues

Gameplay Support

Character creation help
Job system questions
Housing system issues
Vehicle problems
Economy questions

Rule Violations

Report rule breakers
Appeal punishments
Clarify rule interpretations
Staff misconduct reports
Harassment reports

Response Times

Expected response times based on issue priority

Critical Issues

Within 2 hours

Server crashes, major exploits, security issues

High Priority

Within 8 hours

Gameplay blocking bugs, payment issues, account problems

Medium Priority

Within 24 hours

Feature requests, minor bugs, general questions

Low Priority

Within 72 hours

Suggestions, cosmetic issues, documentation updates

Before Contacting Support

Please check our FAQ section and community forums first. Many common questions are already answered there, which can save you time.

Emergency Issues

For urgent security issues, exploits, or server-breaking bugs, contact us immediately through Discord with the @Staff ping in the #support channel.

Provide Details

When reporting issues, please include as much detail as possible: your character name, time of occurrence, steps to reproduce, and any error messages you received.

Get in Touch

Primary Support

For the fastest response, join our Discord community

Join Discord

Email Support

For detailed inquiries and formal requests

support@freedomrp.com